JB Capital Markets, S.V., S.A.
In compliance with the provisions of Law 44/2002 of 22 November 2002, Royal Decree 303/2004 of 20 February and Order ECO/734/2004 of 11 March, JB Capital Markets, Sociedad de Valores, S.A. has established a Customer Service Department (hereinafter, “DAC”) to attend to and resolve complaints and claims submitted by its clients in relation to their legally recognised rights and interests
JB Capital Markets, Sociedad de Valores, S.A. has also prepared a specific set of customer protection regulations to govern the internal operations of the DAC as well as the procedures for processing and resolving any complaints and claims submitted by clients
In order to submit a complaint or claim, please contact:
First and foremost, the head of the DAC at JB Capital Markets, Sociedad de Valores, S.A.:
Ms Cristina Otero Cortés
Calle Serrano Anguita 1,
28004 Madrid – Teléfono 917691100
e-mail: dac@jbcapital.com
Your complaint or claim will be resolved within at most two months from the date of submission to the Customer Service Department. If it has not been resolved by this time or if you do not agree with the final decision, you may also turn to the National Securities Market Commission’s Commission for the Protection of Clients of Financial Services:
Investor Service Office – Claims Service
C/ Edison, 4, 28006 Madrid – C/ Bolivia 56, (4ª Planta) 08018 Barcelona.
Tel: 900 535 015
